Saivista Tours

1. How do I book an excursion?
Booking is simple. Fill out the Get in Touch form on our website or contact us by phone/WhatsApp/email with your preferred excursion and date. Our team will check availability and confirm your reservation.

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2. How do I confirm my booking?
Once your reservation has been confirmed by our team, you must visit our Excursion Center located in Maafushi to complete the payment within 6 hours. Your booking is only guaranteed after payment has been received.

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3. How can I pay for my excursion?
Payment is made in person at our Excursion Center within 6 hours of your booking confirmation. Our team will provide all the necessary information when confirming your reservation. Please note that card payments are subject to a 4%​ bank processing fee.

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4. Can I cancel or change my booking?

Yes. Cancellation and modification policies vary depending on the excursion. Please refer to the specific cancellation policy shown on each excursion page before booking.

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5. What happens if the weather is bad?

Your safety is our priority. If an excursion cannot operate due to unsafe weather conditions, we will offer you the option to reschedule it.

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6. What should I bring?

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We recommend bringing:

• Swimwear

• A towel

• Sunscreen

• Sunglasses

• A hat

• Comfortable clothing

Specific recommendations will be provided in your booking confirmation if needed.

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7. Are the excursions suitable for children?

Many of our excursions are family-friendly, while some have age restrictions for safety reasons. Please check the individual excursion page for age requirements.

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8. Are meals included?

Yes, lunch and water bottles is always provided in our excursions (parasailing activity excluded).

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9. Can I join if I cannot swim?

The excursions are suitable for non-swimmers, as life jackets are always provided whenever required. Please contact us if you are unsure whether an excursion is suitable for you.

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10. What language are the tours conducted in?

Our guides speak English so the tours are mainly conducted in English.

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11. What if I have dietary requirements?

Please let us know about any dietary restrictions or allergies when making your booking. We will do our best to accommodate your needs whenever possible.

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12. Is travel insurance included?

No. We strongly recommend purchasing travel insurance that covers excursions and outdoor activities before your trip.

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13. What happens if I'm late?

Unfortunately, we cannot guarantee that the tour will wait for late arrivals. We recommend arriving at the meeting point at least 10–15 minutes before the scheduled departure time.

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14. Do you offer private excursions?

Yes! We offer private tours for couples, families, and groups. Please contact us for a personalized itinerary and quotation.

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15. Still have questions?

We're always happy to help! If you can't find the answer you're looking for, please get in touch through our Contact page, and our team will respond as soon as possible.